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International Journal of Contemporary Hospitality Management

Опубликовано на портале: 14-03-2005
Antonio Aznar Grasa International Journal of Contemporary Hospitality Management. 2002.  No. 6. P. 266-273. 
With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial skill and, in many novel cultures, success is dependent not only on the managers' technical and professional expertise but also on their understanding of the local culture and local staff. There are many important cultural factors that impact on the expectations and attitudes of Russians about work which are therefore essential for managers to appreciate and understand. The paper highlights the range of challenges that exist and illustrates those that arise from cross-cultural differences between eastern and western expectations, as well as the range of diverse organizational cultures within Russia's hotel industry. Managers must be aware of these differences and develop appropriate skills and competencies to help them adapt their style accordingly.
Опубликовано на портале: 06-10-2003
Margaret Erstad International Journal of Contemporary Hospitality Management. 1997.  Vol. 9. No. 7. P. 325 - 333 . 
Among the many fashionable management terms, empowerment refers to a change strategy with the objective of improving both the individual's and the organization's ability to act. Reviews the various themes of empowerment with particular reference to articles published between 1994-1996 in the journal Empowerment in Organizations. The main themes are: creating an empowerment culture; empowerment as a management strategy; training and development for empowered employees; empowered teams and implementation techniques and empowerment and organizational change in the hospitality industry.
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