Статьи
Всего статей в данном разделе : 7
|
|
Organizational Change [статья]
Опубликовано на портале: 03-10-2003
Игорь Борисович Гурков
The following titles deal with planning or initiating organizational change and offer
some fine analysis on the subject. Please refer to PPM Resource Lists #36 "Change
Management" and "Change Agents" for some additional materials.
Project Budgeting and Cost Control [статья]
Опубликовано на портале: 03-10-2003
Игорь Борисович Гурков
Project Budgeting and Cost Control books list.
Quality Metrics and Measurements [статья]
Опубликовано на портале: 29-09-2003
Игорь Борисович Гурков
Measuring quality is often very difficult, but metrics are continuous improvement
tools, not an end in themselves. A common pitfall in TQM efforts is becoming bogged
down with graphs and fishbone charts, which are merely visual representations of
work processes. The following titles cover how to measure quality in various office
settings, as well as how to present the data. They will not, however, tell you what
to measure, because that determination is often best left to the employee who knows
best what tasks are measurable.
Reengineering [статья]
Опубликовано на портале: 24-09-2003
Игорь Борисович Гурков
Reengineering (sometimes written as 're-engineering', usually by computer specialists)
is currently a hot topic in management, but some would argue it is hardly a new concept.
It is, rather, another term for evaluating internal management and business processes.
As many of the following items state, reengineering is not simply process improvement;
reengineering suggests questioning the value of an entire process, and combines breakthrough
thinking with TQM. Michael Hammer, one of the authors listed below, writes: At the
heart of reengineering is the notion of discontinuous thinking -of recognizing and
breaking away from outdated rules and fundamental assumptions that underlie operations.
Unless we change the rules, we are merely rearranging the deck chairs on the Titanic.
The Cost of Quality [статья]
Опубликовано на портале: 10-01-2003
What is the cost of quality? Does it raise the price of goods and services? Are huge
savings possible by implementing continual improvement efforts? These questions are
not easy ones, but quality is measureable, as are its costs. Philip Crosby, in Quality
is Free, writes that the cost of quality is "the expense of noncomformance - the
cost of doing things wrong." Some prefer the term "cost of poor quality" (COPQ) because
that implies what happens when continual improvement efforts are derailed or postponed.
As A.V. Feigenbaum, an early writer on the subject states in Total Quality Control:
Today, we not only recognize the measurability of quality costs but that these costs
are central to the management and engineering of modern total quality control as
well as to the business strategy planning of companies and plants.
Опубликовано на портале: 12-12-2002
The following books and articles cover methods of delayering organizational structure,
which has become fairly common as organizations strive to become leaner to improve
productivity as well as workplace communication. A horizontal, rather than pyramid,
structure not only allows greater worker empowerment, but also makes communicating
vision throughout the organization an easier task. A flattened organization requires
fewer managers, is less bureaucratic, and can produce more cross-functional employees.
Achieving such an organizational structure is not always a simple task, as several
of the cited articles cover in their case studies.
Опубликовано на портале: 09-01-2003
As more and more joint ventures become signed between the United States and Russia
and/or the Russian Federation (including joint ventures with NASA), an understanding
of possible problems owing to cultural differences might be a useful undertaking.
The following books and articles cover differences on a variety of subjects: cultural,
managerial, legal, and technical.
|
|