Industrial Management & Data Systems
Выпуск N1 за 2002 год
'Continual Improvement' for Competitive Advantage (Непрерывное усовершенствование конкурентного преимущества) [статья]
Опубликовано на портале: 09-01-2003Michael Pettersson Industrial Management & Data Systems. 2002. Vol. 90. No. 1.
Continual improvement for competitive advantage is not the primary policy of organisations, either in theory or practice. A deductive rationale is presented for the emerging need to make "continual improvement for competitive advantage" the primary policy of any organisation. This is based on the inexorable acceleration of technical change and the Darwinian selective pressures of competition. Giving primacy to continual improvement naturally gives a different slant to company policies, strategies and objectives by subordinating them. Systematic continual improvement policy generates particular emphasis on people, planning, performance measures and procedures. Inductive study reaches similar conclusions but lacks the cogency of a rational framework. A continual improvement policy is a touchstone for the choice and use of planning and operational practices. A game plan for continual improvement is illustrated that integrates the planning, operation and evaluation of performance for the whole operation, its divisions and their personnel. The self-assessment questionnaire technique offers a quick insight into an organisation's preparedness for gaining competitive advantage through continual improvement.