International Journal of Contemporary Hospitality Management
Опубликовано на портале: 14-03-2005
Antonio Aznar Grasa
International Journal of Contemporary Hospitality Management.
2002.
No. 6.
P. 266-273.
With the ever increasing globalization of the hospitality industry, an exploration
of the issues facing international hotel managers in Russia is both timely and important.
The ability to manage people in an international context is one of the greatest tests
of managerial skill and, in many novel cultures, success is dependent not only on
the managers' technical and professional expertise but also on their understanding
of the local culture and local staff. There are many important cultural factors that
impact on the expectations and attitudes of Russians about work which are therefore
essential for managers to appreciate and understand. The paper highlights the range
of challenges that exist and illustrates those that arise from cross-cultural differences
between eastern and western expectations, as well as the range of diverse organizational
cultures within Russia's hotel industry. Managers must be aware of these differences
and develop appropriate skills and competencies to help them adapt their style accordingly.

Empowerment and organizational change (Предоставление полномочий и организационные изменения) [статья]
Опубликовано на портале: 06-10-2003
Margaret Erstad
International Journal of Contemporary Hospitality Management.
1997.
Vol. 9.
No. 7.
P. 325 - 333 .
Among the many fashionable management terms, empowerment refers to a change strategy
with the objective of improving both the individual's and the organization's ability
to act. Reviews the various themes of empowerment with particular reference to articles
published between 1994-1996 in the journal Empowerment in Organizations. The main
themes are: creating an empowerment culture; empowerment as a management strategy;
training and development for empowered employees; empowered teams and implementation
techniques and empowerment and organizational change in the hospitality industry.


HRM and universalism: is there one best way? /
HR-менеджмент и универсализм: какой из путей лучше? [статья]
Опубликовано на портале: 05-03-2004
Jim M.C. Hughes
International Journal of Contemporary Hospitality Management.
2002.
Vol. 14.
No. 5.
P. 221-228.
Описываются основные подходы к пониманию управления персоналом: традиционный, интегративный,
стратегический и универсальный. Предполагается, что последний получает все большую
поддержку. Приводится пример применения универсального подхода
к управлению персоналом в гостиничной организации Интравест в британской Колумбии
(Канада). В ходе исследования наиболее эффективными показали себя такие практики, как организация культуры сервиса, построение
сильной капитальной базы, мотивировка работников и предоставление им возможности
вносить свой вклад в работу фирмы. Слабыми сторонами фирмы вопросы, связанные с уровнем вовлеченности работников
и жизненным циклом организации.
