International Journal of Bank Marketing
Выпуски:
Опубликовано на портале: 09-01-2003
David Ballantyne
International Journal of Bank Marketing.
1995.
Vol. 8.
In the drive for total quality, the interdependence of staff motivation, performance
measurement, and rewards will be stressed. Turning the wheel of quality improvement
- continuously - involves designing a good fit for these elements within the change
processes and, more, reassessing the historic role of managers in the planning, organising
and controlling processes.
