International Journal of Bank Marketing
Выпуск N за 1995 год
Turning the Wheel of Quality Improvement - Continuously (Поворот в сторону непрерывного улучшения качества) [статья]
Опубликовано на портале: 09-01-2003David Ballantyne International Journal of Bank Marketing. 1995. Vol. 8.
In the drive for total quality, the interdependence of staff motivation, performance measurement, and rewards will be stressed. Turning the wheel of quality improvement - continuously - involves designing a good fit for these elements within the change processes and, more, reassessing the historic role of managers in the planning, organising and controlling processes.