Journal of Management Development
Enhancing Staff Members' Performance through Feedback and Coaching (Повышение производительности сотрудников посредством обратной связи и коучинга) [статья]
Опубликовано на портале: 09-01-2003Larry W. Hillman, David R. Schwandt Journal of Management Development. 1990. Vol. 9. No. 3.
Providing help through feedback is a key task of any manager. In the context of a performance management model, the ways in which managers can effectively provide ongoing performance feedback are explored. It is concluded that basic communication skills, such as attending, reflecting, exploring, self-disclosing, and acceptance by the supervisor will enhance the effectiveness of feedback.