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Lovelock Christopher

Обновлено: 09-12-2010
Образование PhD [Stanford University]
магистр: economics and a BCom degree [University of Edinburgh ]
Место работы Yale School of Management (Yale School of Management) / Adjunct professor

Профессиональные интересы:
Service value, Applying information technology to service delivery, Integrating the marketing, operations, and human resource functions, Globalization of services

Публикации:
Избранные книги:
  • Principles of Service Marketing and Management, 2nd Ed., 2002
  • Services Marketing: People, Technology, Strategy, 4th Ed., 2001
  • Product Plus: How Product + Service = Competitive Advantage, 1994
  • Services Marketing in Asia: People, Technology and Strategy, 2002
  • Services Marketing: An Asia-Pacific Perspective, 2001
  • Services Marketing: A European Perspective, 1999
Книги переведены на испанский, французский и китайский языки
Избранные статьи (на английском языке):
  • Christopher Lovelock, "The Dot-Com Meltdown: What Does It Mean for Teaching and Research in Services?" Managing Service Quality 11, No. 5, 2001, 302-306
  • Christopher Lovelock, "A Retrospective Commentary on the Article 'New Tools for Achieving Service Quality," Cornell Restaurant and Hotel Administration Quarterly 42, August-September 2001, 39-46
  • Christopher H. Lovelock, "Developing Marketing Strategies for Transnational Service Operations" Journal of Services Marketing, Vol. 13, Nos. 4/5, 1999, pp. 278-289.
  • Christopher H. Lovelock and George S. Yip, "Developing Global Strategies for Service Businesses," California Management Review,Vol. 38 (Winter 1996). [Reprinted in H. Thomas, D. O'Neal, and R. Alvarado, Strategic Discovery: Competing in New Arenas (Chichester, UK: John Wiley & Sons, 1997).]
  • Christopher Lovelock, "Seeking Synergy in Service Operations: Seven Things Marketers Need to Know About Service Operations," European Management Journal, March 1992. [Published in German as "Dienstleister können Efficienz und Kundenzufriedenheit verbinden," Harvard Business Manager, Q2, 1993; and reprinted in Hermann Simon (ed.) Industrielle Dienstleistungen; Stuttgart: Schaeffer Poeschel, 1993.]
  • Christopher H. Lovelock, "Strategies for Managing Demand in Capacity-Constrained Service Organizations." Service Industries Journal, November 1984. [Reprinted in G. Foxall (ed), Marketing in the Service Industries. London: Frank Cass, 1985.
  • Christopher H. Lovelock and Charles B. Weinberg, "Retailing Strategies for Public and Nonprofit Organizations," Journal of Retailing (Fall 1983), pp 93-115.


Публикации на портале:
Книги
Домашняя страница http://www.lovelock.com/associates/index.htm
E-mail ch@lovelock.com
Адрес 630 Herring Brook Road
P.O. Box 1174
Eastham, MA 02642-1174
USA

Дополнительная информация:
Предыдущие должности и позиции, прочие позиции
Harvard Business School (1973-84), two years as a visiting professor at the International Institute for Management Development (IMD) in Lausanne, Switzerland (1990-92), short-term appointments at MIT, Stanford, and Berkeley. Visiting professor at INSEAD in Fontainebleau, France (1996); Reims Business School; Theseus Institute.
Консультируемые компании и организации
Aetna, Citicorp, France Telecom, Groupe Accor, Information Technology Services Marketing Association, Kempinski Hotels, Landmark Communications, Suez Lyonnaise des Eaux и др.