Turning the Wheel of Quality Improvement - Continuously (Поворот в сторону непрерывного улучшения качества)
Опубликовано на портале: 09-01-2003
International Journal of Bank Marketing.
1995.
Vol. 8.
Тематический раздел:
In the drive for total quality, the interdependence of staff motivation, performance
measurement, and rewards will be stressed. Turning the wheel of quality improvement
- continuously - involves designing a good fit for these elements within the change
processes and, more, reassessing the historic role of managers in the planning, organising
and controlling processes.
Ключевые слова
Australia bank motivation performance measurement service quality Австралия банк измерение производительности качество услуг мотивация
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