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Turning the Wheel of Quality Improvement - Continuously (Поворот в сторону непрерывного улучшения качества)

Опубликовано на портале: 09-01-2003
International Journal of Bank Marketing. 1995.  Vol. 8.
In the drive for total quality, the interdependence of staff motivation, performance measurement, and rewards will be stressed. Turning the wheel of quality improvement - continuously - involves designing a good fit for these elements within the change processes and, more, reassessing the historic role of managers in the planning, organising and controlling processes.
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