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Опубликовано на портале: 24-09-2003
Reengineering (sometimes written as 're-engineering', usually by computer specialists) is currently a hot topic in management, but some would argue it is hardly a new concept. It is, rather, another term for evaluating internal management and business processes. As many of the following items state, reengineering is not simply process improvement; reengineering suggests questioning the value of an entire process, and combines breakthrough thinking with TQM. Michael Hammer, one of the authors listed below, writes: At the heart of reengineering is the notion of discontinuous thinking -of recognizing and breaking away from outdated rules and fundamental assumptions that underlie operations. Unless we change the rules, we are merely rearranging the deck chairs on the Titanic.
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Dianne S. Lewis
Journal of Organizational Change Management. 1994.  Vol. 7. No. 5. P. 41 - 55 .