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Enhancing Staff Members' Performance through Feedback and Coaching (Повышение производительности сотрудников посредством обратной связи и коучинга)

Опубликовано на портале: 09-01-2003
Journal of Management Development. 1990.  Vol. 9. No. 3.
Providing help through feedback is a key task of any manager. In the context of a performance management model, the ways in which managers can effectively provide ongoing performance feedback are explored. It is concluded that basic communication skills, such as attending, reflecting, exploring, self-disclosing, and acceptance by the supervisor will enhance the effectiveness of feedback.
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