Enhancing Staff Members' Performance through Feedback and Coaching (Повышение производительности сотрудников посредством обратной связи и коучинга)
Опубликовано на портале: 09-01-2003
Journal of Management Development.
1990.
Vol. 9.
No. 3.
Тематический раздел:
Providing help through feedback is a key task of any manager. In the context of a
performance management model, the ways in which managers can effectively provide
ongoing performance feedback are explored. It is concluded that basic communication
skills, such as attending, reflecting, exploring, self-disclosing, and acceptance
by the supervisor will enhance the effectiveness of feedback.
Ключевые слова
communication job performance management training performance appraisal анализ работы коммуникация коучинг обратная связь в управлении оценка работы тренинг
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