Physicians' Communication Style and Patient Satisfaction
Опубликовано на портале: 23-03-2007
Journal of Health and Social Behavior.
1987.
Vol. 28.
No. 4.
P. 375-388.
Тематический раздел:
Research has linked the communication styles of physicians to patients' satisfaction
with health care. Recently Ben-Sira (1976, 1980) offered a social interaction model
to explain this relationship; this model, however, focused on a single, narrow style
of communicating and overlooked the broader spectrum of styles. This survey assessed
two general communication styles: affiliation and control. It also examined eight
social characteristics of medical interviews as possible mediators of the impact
of the physician's communication style on the patient's satisfaction. Patients' evaluations
of the physician's communication were associated strongly with patients' evaluations
of medical care, suggesting that competence in communication may be a facet of medical
competence. Affiliative styles were related positively to patients' satisfaction,
whereas dominant/active styles had a negative relationship with satisfaction. Severity
of the illness, physician's age, physician's specialty, and the number of prior visits
affected the importance of the physician's communication in the patient's evaluations
of care.
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