An Examination of the Organizational and Cross-Cultural Challenges Facing International
Hotel Managers in Russia // Исследование организационных и кросс-культурных проблем,
международными управляющими отелями в России
With the ever increasing globalization of the hospitality industry, an exploration
of the issues facing international hotel managers in Russia is both timely and important.
The ability to manage people in an international context is one of the greatest tests
of managerial skill and, in many novel cultures, success is dependent not only on
the managers' technical and professional expertise but also on their understanding
of the local culture and local staff. There are many important cultural factors that
impact on the expectations and attitudes of Russians about work which are therefore
essential for managers to appreciate and understand. The paper highlights the range
of challenges that exist and illustrates those that arise from cross-cultural differences
between eastern and western expectations, as well as the range of diverse organizational
cultures within Russia's hotel industry. Managers must be aware of these differences
and develop appropriate skills and competencies to help them adapt their style accordingly.