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User-Centered Innovation: The Interplay between User-Research and Design Innovation

Опубликовано на портале: 15-12-2002
User information is an important source of user-centered innovation. Through the investigation of 47 user-centered case studies collected from leading design consulting firms, this study aims to establish the relationship between user-research and design innovation, to identify the research characteristics and analytic models critical to each innovation situation, and to discuss where, why, and how the research and analysis should be done so that information is gathered efficiently and is available to the team at the right time in the multi-disciplinary design process. This study suggests new approaches to user-research planning, an alternative mental model of design innovation, and a different way of describing user-research in relation to design innovation. The investigation reveals how user-research should be planned, conducted and tailored for each innovation situation.

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