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PERFORMANCE/ BENCHMARKING CHAINS AND NET-WORKS /доклад на 10 конгрессе ЕААЕ, Exploring Diversity in the European Agri-Food System, Zaragoza, Spain, 28-31 August 2002

Опубликовано на портале: 29-11-2003
In this paper a study is presented that had as goal to develop a management instrument ( benchmarking)for co-innovation projects on basis of a set of performance indicators for chains and net-works of firms. To base the indicators on a sound basis relevant theories were studied, like industrial economics, resource-based theory, marketing theory, net-work theory and also specialised theories related to flexibility, innovation and quality care.

Thereafter a framework was developed. The framework consist of a quick scan of performance measurement and comparative benchmarking to get a global idea of the possible improvements. For the aspects that need to be improved a more fine tuned approach is the measurement of performance related tot the different processes and a benchmark thereof. In the fine tuned part of the framework we distinguish capacities, realisation and perspectives. The quick scan part is used to get a global idea of the performance of different apple chains in The Netherlands, France and New-Zealand. It appeared to be a useful approach to get an idea about the performance of different chains with help of desk research and published information. Finally, some conclusions are drawn.

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Wilbur Maki, Richard Lichty
George Seperich, James Beierlein, Michael Woolverton